¿Qué es un WhatsApp Flow?
En términos técnicos, A structured, multi-screen experience that runs inside WhatsApp so a business can collect input and guide a user through a task without an external page.
¿Por qué es importante?
Es importante porque Flows reduce friction for appointments, qualification, onboarding, support intake, and forms while keeping the user inside the conversation.
Cómo funciona
El sistema funciona así: A Flow defines screens, components, navigation, validation, and an optional data endpoint. A message launches it and the business processes the structured response.
Ejemplo técnico
Ejemplo: A clinic launches a booking Flow, collects service and time preferences, validates availability, and writes the confirmed appointment to the CRM.
Notas de implementación
Notas técnicas: Version schemas, validate server input, secure data exchanges, handle endpoint errors, preserve idempotency, and keep a fallback conversational path.
