Frontline Academy

Glossário de IA

Definições técnicas dos sistemas, agentes, canais e infraestrutura por trás das operações modernas com IA.

01

Roteamento de LLM

Em termos técnicos, A decision layer that sends each prompt or task to the model most likely to satisfy quality, latency, cost, privacy, and tool requirements.

02

Cérebro da empresa

Em termos técnicos, A shared, permission-aware memory layer connecting company knowledge, customer records, conversations, files, decisions, and actions.

03

CRM com IA

Em termos técnicos, A customer relationship system in which AI can create and maintain the data model, capture activity, retrieve context, recommend actions, and execute governed work.

04

Artifact

Em termos técnicos, A durable, shareable output created by an AI agent, such as a report, application, analysis, document, dashboard, or interactive interface.

05

Agente de código

Em termos técnicos, An AI agent that plans, edits, runs, tests, and evaluates software changes through tools such as a repository, shell, browser, compiler, and deployment environment.

06

AEO e GEO

Em termos técnicos, AEO optimizes content for direct answers. GEO optimizes content so generative systems can retrieve, understand, cite, and synthesize it accurately.

07

Agente de ciclo fechado

Em termos técnicos, An agent that repeatedly observes the environment, chooses an action, executes it, evaluates the result against a goal, and uses feedback to decide the next step.

08

Agente de IA no WhatsApp

Em termos técnicos, An AI agent connected to the WhatsApp Business Platform that receives messages, uses business context and tools, responds within policy, and hands off to humans.

09

Agente de IA no Instagram

Em termos técnicos, An AI agent connected to Instagram messaging that responds to supported conversations, uses business context, takes governed actions, and routes threads to humans or other apps.

10

WhatsApp Flow

Em termos técnicos, A structured, multi-screen experience that runs inside WhatsApp so a business can collect input and guide a user through a task without an external page.

11

API de WhatsApp Coexistence

Em termos técnicos, A Meta onboarding model that connects an existing WhatsApp Business app number to Cloud API while the business continues using the mobile app and supported companion devices.

12

API do WhatsApp Business

Em termos técnicos, The programmatic interface, delivered primarily through Meta's Cloud API, for businesses and solution providers to send and receive WhatsApp messages at scale.

13

App WhatsApp Business

Em termos técnicos, The mobile and desktop application for small businesses to communicate with customers using a business profile, catalog, labels, quick replies, and greeting tools.

14

API de grupos do WhatsApp

Em termos técnicos, An API capability for creating, reading, or participating in WhatsApp group conversations where supported by current platform availability, permissions, and product configuration.

15

Janela de atendimento do WhatsApp

Em termos técnicos, The time-bounded customer-service period that begins or refreshes when a user messages a business and affects which message types can be sent without an approved template.

16

Chatbot do WhatsApp

Em termos técnicos, A rule-based or AI-driven conversational application that receives and sends WhatsApp messages through the Business Platform to answer questions or execute bounded tasks.

17

Template do WhatsApp

Em termos técnicos, A pre-approved message structure used to initiate or continue certain WhatsApp conversations, with categories including utility, authentication, and marketing.

18

Runtime de agentes

Em termos técnicos, The execution environment that manages an AI agent's model calls, tools, state, memory, permissions, retries, streaming, events, observability, and lifecycle.

19

Loop de agente

Em termos técnicos, The repeated control cycle in which an agent observes state, reasons about the next action, invokes a tool or produces output, evaluates the result, and decides whether to continue.

20

Gateway de LLM

Em termos técnicos, A centralized API and policy layer between applications and model providers that standardizes requests, authentication, routing, observability, safety, caching, and fallbacks.

21

Servidor MCP

Em termos técnicos, A program that exposes tools, resources, prompts, and notifications to AI applications through the Model Context Protocol's standardized interfaces.

22

Tool de agente

Em termos técnicos, A typed capability that an AI agent invokes to retrieve data, change state, execute code, call an API, or interact with an external environment.

23

Vibe coding

Em termos técnicos, A prompt-led style of software creation in which a person describes the desired outcome and lets an AI coding system generate and revise most of the implementation, often with limited inspection of the code itself.

24

AI engineering

Em termos técnicos, A professional software-development practice in which experienced developers use AI agents through terminals, IDEs, repositories, and delivery systems while retaining responsibility for architecture, quality, security, and production outcomes.

25

CLI

Em termos técnicos, A command-line interface is a text-based way to invoke programs with explicit commands, arguments, standard input, standard output, exit codes, files, and environment variables.

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