O que é um WhatsApp Flow?
Em termos técnicos, A structured, multi-screen experience that runs inside WhatsApp so a business can collect input and guide a user through a task without an external page.
Por que isso é importante?
Isso é importante porque Flows reduce friction for appointments, qualification, onboarding, support intake, and forms while keeping the user inside the conversation.
Como funciona
O sistema funciona assim: A Flow defines screens, components, navigation, validation, and an optional data endpoint. A message launches it and the business processes the structured response.
Exemplo técnico
Exemplo: A clinic launches a booking Flow, collects service and time preferences, validates availability, and writes the confirmed appointment to the CRM.
Notas de implementação
Notas técnicas: Version schemas, validate server input, secure data exchanges, handle endpoint errors, preserve idempotency, and keep a fallback conversational path.
