Sofia Ramirez · Sales rep
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AI CRM
A CRM that builds itself and remembers everything.
Max
A personal AI agent for every team member.
AI Agents
Scale your team with an AI workforce.
Workflows
Automate processes end to end.
Integrations
Connects with the tools you already use.
Guide
50 Claude CRM Skills
Your playbook to building the perfect CRM for your business using Claude.
Get the guideFrontline50 Claude CRM Skills
Customer stories
Case studies and success stories.
Blog
Latest insights and product updates.
Help Center
Learn more about Frontline's features.
Developer Docs
Start building with the Frontline API.
Trust Center
Security, compliance, and data privacy.
Guide
50 Claude CRM Skills
Your playbook to building the perfect CRM for your business using Claude.
Get the guideFrontline50 Claude CRM Skills
Connect WhatsApp to Frontline's AI CRM
Bring customer messages, contacts, AI agents, Max, and your team into one WhatsApp operating layer—with 1:1 and group conversations kept in context.
Includes
CRM Message & Contact Sync
Sync contacts and message history from 1:1 and group conversations with your CRM.
Agent Channel
Connect AI agents to WhatsApp and respond to customer inquiries across supported message types.
Max Channel
Talk with your personal agent in WhatsApp and keep work moving from the same channel.
WhatsApp
The most complete WhatsApp integration
Combine invisible human handoffs, native WhatsApp experiences, and campaign attribution in one place.
Coexistence on WhatsApp Business
Same number · +1 415 555 0192
Step in from WhatsApp Business or Frontline Inbox
WhatsApp Business
Team app
Reply from the app
Frontline Inbox
Order #A-2481
Step in from Frontline Inbox
The full history stays synchronized
Coexistence on WhatsApp Business
Humans and AI share the same number. Step into any conversation from WhatsApp Business or Frontline Inbox while the full history stays synchronized.
WhatsApp capabilities
Build on the best foundation
[01]
Audio
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Documentinvoice.pdf
Location-34.6, -58.4
Support every payload type
Work with text, audio, images, documents, and locations without leaving the customer thread.
[02]
WhatsApp
Instagram
Messenger
WhatsAppInstagramMessengerWeb Chat
Multichannel
Use multimodal AI agents on WhatsApp while keeping the same customer context available across your other channels.
[03]WhatsApp
now
Sync DMs & Group Chats
Keep 1:1 conversations, group chats, contacts, and message history attached to the right CRM context.
[04]WhatsApp BusinessConnected
Cloud APIConnected
CoexistenceConnected
WhatsApp WebConnected
Flexible WhatsApp connections
Connect through Cloud API, WhatsApp Business, Coexistence, or WhatsApp Web based on how your team operates.
Why teams run WhatsApp on Frontline
One customer memory
Messages, contacts, handoffs, and outcomes live with the customer instead of remaining inside an isolated inbox.
Humans and AI together
Let agents handle routine conversations and let teammates step in without making customers restart or repeat themselves.
Personal and customer-facing agents
Use AI agents to serve customers and Max to help your own team work from WhatsApp.
From conversation to workflow
Turn WhatsApp activity into CRM updates, follow-up work, forms, attribution, and connected processes.
WhatsApp integration FAQ
Still have a question? You can talk to our team.