The AI CRM for insurance companies and brokers

Connect policyholders, policies, claims, renewals and conversations in a single operation. Frontline keeps the context up to date and works together with your team by WhatsApp, email, calls and web chat.

Claude Opus 4.8

Claude Opus 4.8

TRUSTED BY
500FacephiAntarkaLatitudMarco500FacephiAntarkaLatitudMarco

INSURANCE

The brain of your operation

01

A CRM built for your insurance operation

Model insureds, policies, coverages, beneficiaries, producers, assets and claims with the fields and relationships of your operation. Frontline adapts to your business and connects with the systems you already use.

Mariana Lopez
Insured form
Mariana Lopez

Customer since 2021 · Low risk

Document
CI 4,821,930
Phone
+598 99 482 193
Policies
Auto · Home · Life
Producer
Laura Varela
Last contact
WhatsApp · yesterday
Next step
Auto Renewal
02

The complete history of every policyholder

WhatsApp, emails, calls, documents and policy changes are united in a single timeline. Each team understands what happened, what was promised, and what the next step is.

Google Calendar

Scheduled renewal review

4 Sep

Laura coordinates a call to review coverage and alternatives for the Auto policy.

03

Max works on your portfolio

Prioritize renewals, request documentation, answer queries and coordinate claims follow-up with an assistant who operates on the real context of your CRM.

Claude Opus 4.8

04

An AI agent who answers coverage questions

Answer questions such as “does my insurance cover this service?”, consult the policy and its conditions, explain next steps and escalate cases that require review.

Agent Summary

Nora · Coverage

Active · responds in ~4s

WhatsAppInstagramMessenger

Consultations

1.126

Answered

89%

Reviews

124

Doubts of coverage · 7 days

Data model

A CRM who understands insurance operations

[01]
Create field

Field name

Sum insured

Field type *

Currency
Text
Number
Currency

Fields for each risk

Capture sum insured, premium, validity, coverage, deductible and any data related to your operation.

[02]
Insured18 campos
name
text
document
text
producer
relationship
policies
relationship
risk
select
Policies22 campos
insured
relationship
product
select
premium
currency
validity
date
state
select
Claims16 campos
policy
relationship
guy
select
booking
currency
stage
select
liquidator
relationship
Beneficiaries12 campos
insured
relationship
relationship
select
percentage
number
document
text
state
select
many to many

Related entities

It relates policyholders, policies, beneficiaries, producers, vehicles, assets and incidents.

[03]
CRM Data Action

Action

Change status
Search policy
Create incident
Update record
Request documentation
Change status

Workflows on real data

Automate renewals, documentation requests, assignments and follow-ups according to each record.

[04]
PólizaStandard
asegurado
relationship
producto
select
prima
currency
vigencia
date
estado
select
AseguradoStandard
documento
text
productor
relationship
pólizas
relationship
email
email
teléfono
phone
SiniestroStandard
póliza
relationship
etapa
select
reserva
currency
fecha
date
liquidador
relationship

A complete view of the insured

I brought together policies, conversations, documents, payments and claims in an always updated file.

Everything you need to operate insurance with AI

Google Calendar

Google Calendar

Scheduled renewal review

Laura coordinates a call to review coverage and alternatives for the Auto policy.

Activities

Bring every customer interaction into one clear, always-current timeline.

Reports

Decisions about an always-current portfolio

Request reports in natural language and converted policy, renewal and claims data into dashboards ready to operate and share.

Claude Opus 4.8

Build

Portfolio and renewals

View current policies, premiums, expirations, defaults and renewal rates in a dashboard created on the live data of your CRM.

CRM FOR AI AGENTS

Your insurance operation, available for Claude and your coding agents

Expose policyholders, policies, claims and workflows through APIs, tools and commands so that your agents work with permissions and real context.

Claude
Codex
Cursor
Hermes

Deals

crm.agent.ts
// generado por tu agente
import { FrontlineObject, Contact, Deal } from "@frontline/sdk"
 
export default function PipelineAgent() {
return (
<FrontlineObject
label="Deals"
groupBy="stage"
>
<FrontlineObject.Field name="company" type="text" />
<FrontlineObject.Field name="amount" type="number" />
<FrontlineObject.Field name="channel" type="text" />

Enterprise security and partnerships

SOC 2, CASA Tier 2, and an official Meta Business Partnership. Frontline also delivers an enterprise-grade platform with full permission management, RBAC, SSO, and governance.

SOC 2 and access control

We meet the highest standards of security, availability, and confidentiality to protect your data.

AICPA SOC

CASA Tier 2 verified

Independently assessed against the Cloud Application Security Assessment framework for app and data handling.

Tier 2CASACertified

Meta Business Partner

Direct access, priority support, and official best practices for WhatsApp Business API.

Zonamerica
“An AI agent on WhatsApp made visitor registration 10x faster, with 100% of data captured.”
Martin DovatCEO, Zonamerica

Frontline Insurance FAQ

Do you have another question? You can schedule a demo.

Get started with Frontline today