Add note to ticket
Add note to ticket in Freshdesk.
AI CRM
A CRM that builds itself and remembers everything.
Max
A personal AI agent for every team member.
AI Agents
Scale your team with an AI workforce.
Workflows
Automate processes end to end.
Integrations
Connects with the tools you already use.
Guide
50 Claude CRM Skills
Your playbook to building the perfect CRM for your business using Claude.
Get the guideFrontline50 Claude CRM Skills
Customer stories
Case studies and success stories.
Blog
Latest insights and product updates.
Help Center
Learn more about Frontline's features.
Developer Docs
Start building with the Frontline API.
Trust Center
Security, compliance, and data privacy.
Guide
50 Claude CRM Skills
Your playbook to building the perfect CRM for your business using Claude.
Get the guideFrontline50 Claude CRM Skills
Connect Freshdesk to Frontline's AI CRM
Give Max controlled access to Freshdesk tickets, conversations, agents, contacts, companies, groups, SLA policies, solutions, forums, surveys, satisfaction ratings, canned responses, email settings, and time entries.
Includes
MCP Server
179Use the available Freshdesk tools through this server.
Try Freshdesk with Frontline
Describe the outcome. Max or a Studio workflow can take it from there.
FreshdeskAvailable Freshdesk tools
Give Max and your AI workforce the 179 verified Freshdesk actions available through this connection.
Add ticket user access
Add ticket user access in Freshdesk.
Add watcher
Add watcher in Freshdesk.
Bulk unwatch tickets
Bulk unwatch tickets in Freshdesk.
Bulk update tickets
Bulk update tickets in Freshdesk.
Cancel contact import
Cancel contact import in Freshdesk.
Create admin
Create admin in Freshdesk.
Create admin group
Create admin group in Freshdesk.
Create admin ticket field
Create admin ticket field in Freshdesk.
Create admin ticket field section
Create admin ticket field section in Freshdesk.
Create agents
Create agents in Freshdesk.
Create canned response
Create canned response in Freshdesk.
Create canned response bulk
Create canned response bulk in Freshdesk.
Create canned response folder
Create canned response folder in Freshdesk.
Create companies
Create companies in Freshdesk.
Create contact
Create contact in Freshdesk.
Create contact fields
Create contact fields in Freshdesk.
Create discussion category
Create discussion category in Freshdesk.
Create discussion forum topic
Create discussion forum topic in Freshdesk.
Create discussion topic comment
Create discussion topic comment in Freshdesk.
Create email
Create email in Freshdesk.
Create forum
Create forum in Freshdesk.
Create sla policies
Create sla policies in Freshdesk.
Create solution article
Create solution article in Freshdesk.
Create solution category
Create solution category in Freshdesk.
Create ticket
Create ticket in Freshdesk.
Create ticket forms
Create ticket forms in Freshdesk.
Create ticket outbound email
Create ticket outbound email in Freshdesk.
Create ticket time entry
Create ticket time entry in Freshdesk.
Create translated solution category
Create translated solution category in Freshdesk.
Currently authenticated agent
Currently authenticated agent in Freshdesk.
Delete admin group
Delete admin group in Freshdesk.
Delete agent
Delete agent in Freshdesk.
Delete automation rule
Delete automation rule in Freshdesk.
Delete company
Delete company in Freshdesk.
Delete company field
Delete company field in Freshdesk.
Delete contact
Delete contact in Freshdesk.
Delete contact field
Delete contact field in Freshdesk.
Delete conversation
Delete conversation in Freshdesk.
Delete discussions forums follow
Delete discussions forums follow in Freshdesk.
Delete discussions topics follow
Delete discussions topics follow in Freshdesk.
Delete discussion category
Delete discussion category in Freshdesk.
Delete discussion comment
Delete discussion comment in Freshdesk.
Delete discussion forum
Delete discussion forum in Freshdesk.
Delete discussion topic
Delete discussion topic in Freshdesk.
Delete email mailboxes
Delete email mailboxes in Freshdesk.
Delete group
Delete group in Freshdesk.
Delete multiple tickets
Delete multiple tickets in Freshdesk.
Delete section
Delete section in Freshdesk.
Delete skill
Delete skill in Freshdesk.
Delete solution article
Delete solution article in Freshdesk.
Delete solution category
Delete solution category in Freshdesk.
Delete solution folder
Delete solution folder in Freshdesk.
Delete ticket
Delete ticket in Freshdesk.
Delete ticket field
Delete ticket field in Freshdesk.
Delete ticket form
Delete ticket form in Freshdesk.
Delete ticket forms
Delete ticket forms in Freshdesk.
Delete ticket summary
Delete ticket summary in Freshdesk.
Delete ticket user access
Delete ticket user access in Freshdesk.
Delete time entry
Delete time entry in Freshdesk.
Export contacts
Export contacts in Freshdesk.
Get account
Get account in Freshdesk.
Get agent
Get agent in Freshdesk.
Get agents
Get agents in Freshdesk.
Get agent availability
Get agent availability in Freshdesk.
Get business hours
Get business hours in Freshdesk.
Get canned response folders
Get canned response folders in Freshdesk.
Get companies
Get companies in Freshdesk.
Get company
Get company in Freshdesk.
Get company fields
Get company fields in Freshdesk.
Get contact
Get contact in Freshdesk.
Get contacts
Get contacts in Freshdesk.
Get contact fields
Get contact fields in Freshdesk.
Get discussion category
Get discussion category in Freshdesk.
Get discussion topic
Get discussion topic in Freshdesk.
Get email mailbox
Get email mailbox in Freshdesk.
Get folder responses
Get folder responses in Freshdesk.
Get imported contacts
Get imported contacts in Freshdesk.
Get job
Get job in Freshdesk.
Get scenario automations json
Get scenario automations json in Freshdesk.
Get search
Get search in Freshdesk.
Get tickets
Get tickets in Freshdesk.
Get ticket time entries
Get ticket time entries in Freshdesk.
Get ticket user access
Get ticket user access in Freshdesk.
Get translated solution category
Get translated solution category in Freshdesk.
Hard delete contact
Hard delete contact in Freshdesk.
Import contact
Import contact in Freshdesk.
List admin groups
List admin groups in Freshdesk.
List all agents in a group
List all agents in a group in Freshdesk.
List all sections for ticket field
List all sections for ticket field in Freshdesk.
List all skills
List all skills in Freshdesk.
List all ticket conversations
List all ticket conversations in Freshdesk.
List automation rules
List automation rules in Freshdesk.
List discussions
List discussions in Freshdesk.
List discussions topics
List discussions topics in Freshdesk.
List email
List email in Freshdesk.
List email configs
List email configs in Freshdesk.
List forums in category
List forums in category in Freshdesk.
List monitored topics
List monitored topics in Freshdesk.
List participated topics
List participated topics in Freshdesk.
List products
List products in Freshdesk.
List roles
List roles in Freshdesk.
List satisfaction ratings
List satisfaction ratings in Freshdesk.
List sla policies
List sla policies in Freshdesk.
List solutions category folders translated
List solutions category folders translated in Freshdesk.
List solution articles
List solution articles in Freshdesk.
List solution categories
List solution categories in Freshdesk.
List solution folders
List solution folders in Freshdesk.
List solution subfolders
List solution subfolders in Freshdesk.
List specific section details
List specific section details in Freshdesk.
List surveys
List surveys in Freshdesk.
List tickets watchers
List tickets watchers in Freshdesk.
List ticket fields
List ticket fields in Freshdesk.
List ticket forms
List ticket forms in Freshdesk.
List ticket satisfaction ratings
List ticket satisfaction ratings in Freshdesk.
List time entries
List time entries in Freshdesk.
List topic comments
List topic comments in Freshdesk.
List translated solution articles
List translated solution articles in Freshdesk.
List translated subfolders
List translated subfolders in Freshdesk.
Patch admin groups agents
Patch admin groups agents in Freshdesk.
Remove watcher
Remove watcher in Freshdesk.
Reply to forward ticket
Reply to forward ticket in Freshdesk.
Reply to ticket
Reply to ticket in Freshdesk.
Search agents
Search agents in Freshdesk.
Search companies
Search companies in Freshdesk.
Search company
Search company in Freshdesk.
Search contacts
Search contacts in Freshdesk.
Search contacts autocomplete
Search contacts autocomplete in Freshdesk.
Search solution articles
Search solution articles in Freshdesk.
Toggle timer
Toggle timer in Freshdesk.
Update admin group
Update admin group in Freshdesk.
Update admin ticket field
Update admin ticket field in Freshdesk.
Update admin ticket field section
Update admin ticket field section in Freshdesk.
Update agent
Update agent in Freshdesk.
Update agent availability
Update agent availability in Freshdesk.
Update automations
Update automations in Freshdesk.
Update canned response
Update canned response in Freshdesk.
Update canned response folder
Update canned response folder in Freshdesk.
Update companies
Update companies in Freshdesk.
Update contact
Update contact in Freshdesk.
Update contact field
Update contact field in Freshdesk.
Update contact make agent
Update contact make agent in Freshdesk.
Update conversations
Update conversations in Freshdesk.
Update discussion category
Update discussion category in Freshdesk.
Update discussion comment
Update discussion comment in Freshdesk.
Update discussion forum
Update discussion forum in Freshdesk.
Update discussion topic
Update discussion topic in Freshdesk.
Update email settings
Update email settings in Freshdesk.
Update groups
Update groups in Freshdesk.
Update notification email bcc
Update notification email bcc in Freshdesk.
Update sla policies
Update sla policies in Freshdesk.
Update solutions
Update solutions in Freshdesk.
Update solution category
Update solution category in Freshdesk.
Update solution folder
Update solution folder in Freshdesk.
Update ticket
Update ticket in Freshdesk.
Update ticket bulk watch
Update ticket bulk watch in Freshdesk.
Update ticket forms
Update ticket forms in Freshdesk.
Update ticket summary
Update ticket summary in Freshdesk.
Update ticket user access
Update ticket user access in Freshdesk.
Update time entry
Update time entry in Freshdesk.
View automations
View automations in Freshdesk.
View a canned response
View a canned response in Freshdesk.
View business hour
View business hour in Freshdesk.
View company field
View company field in Freshdesk.
View contact field
View contact field in Freshdesk.
View email
View email in Freshdesk.
View email configs
View email configs in Freshdesk.
View group
View group in Freshdesk.
View notifications
View notifications in Freshdesk.
View products
View products in Freshdesk.
View roles
View roles in Freshdesk.
View settings
View settings in Freshdesk.
View skill
View skill in Freshdesk.
View solutions
View solutions in Freshdesk.
View solution category
View solution category in Freshdesk.
View solution folder
View solution folder in Freshdesk.
View ticket
View ticket in Freshdesk.
View ticket field
View ticket field in Freshdesk.
View ticket form field
View ticket form field in Freshdesk.
Freshdesk + Frontline
Put Freshdesk to work across Frontline
Give Max controlled access to Freshdesk tickets, conversations, agents, contacts, companies, groups, SLA policies, solutions, forums, surveys, satisfaction ratings, canned responses, email settings, and time entries.
Claude Opus 4.8Support operations
Ask Max to manage supported tickets, conversations, contacts, companies, agents, groups, solutions, forums, ratings, and time entries.
Why use Frontline for Freshdesk MCP
Work in context
Freshdesk actions can sit inside the same work Max and Studio already handle.
AI that can take action
Frontline combines context with 179 verified tools.
Max and Studio
Use Max for individual requests and Studio for repeatable work.
Focused MCP access
Use the available tools without claiming triggers that do not exist.
What is Freshdesk MCP?
Model Context Protocol (MCP) is an open standard that connects AI applications to external systems. This connection provides controlled access to 179 verified Freshdesk tools.
Model Context ProtocolWhat you can do with Freshdesk MCP
Add note to ticket
Add note to ticket in Freshdesk.
Add ticket user access
Add ticket user access in Freshdesk.
Add watcher
Add watcher in Freshdesk.
Bulk unwatch tickets
Bulk unwatch tickets in Freshdesk.
Bulk update tickets
Bulk update tickets in Freshdesk.
Cancel contact import
Cancel contact import in Freshdesk.
Freshdesk MCP FAQ
Still have a question? You can talk to our team.