Frontline Academy

AI Glossary

Technical definitions for the systems, agents, channels, and infrastructure behind modern AI operations.

26

OpenClaw

An open-source, self-hosted personal AI assistant that keeps state on the user's machine, works across many messaging channels, and can access files, shells, scripts, browsers, models, and plugins.

27

Hermes

Hermes Agent is an open-source, self-hosted autonomous agent by Nous Research with persistent memory, reusable and self-generated skills, a CLI, messaging gateways, tool integrations, and MCP support.

28

Manus AI

An autonomous general AI agent that operates in a sandboxed virtual computer with internet access, persistent files, software installation, custom tools, browser control, and the ability to deliver complete work products.

29

Claude Cowork

Anthropic's agentic work surface for handing Claude multi-step knowledge-work tasks across selected files and tools, including research, analysis, and document creation.

30

Claude Code

Anthropic's agentic coding system for understanding codebases, editing files, running commands and tests, debugging, and shipping software through terminal, IDE, web, mobile, GitHub, and Slack surfaces.

31

Town AI

Town is a workplace AI assistant whose Townies learn how a person or team works and execute tasks across email, calendar, meetings, documents, routines, messaging, and connected business tools.

32

Zapia AI

A personal AI assistant for Latin America that works through WhatsApp, mobile, and web to manage messages, calendars, reminders, email, shopping, price checks, bookings, summaries, and other everyday tasks.

33

Slackbot

Slack's built-in personal AI agent for finding workspace information, preparing for meetings, analyzing documents, organizing work, and taking actions through Slack's conversations, knowledge, workflows, and connected applications.

34

Viktor AI

A shared AI employee that lives in Slack and Microsoft Teams, connects to thousands of business tools, and executes work such as reports, dashboards, campaigns, code, follow-ups, and recurring tasks.

35

Gumloop

An AI automation and agent-building platform for creating, sharing, optimizing, and governing agents that use company knowledge, connected tools, playbooks, code execution, and workplace surfaces such as Slack.

36

n8n

A workflow-automation platform for technical teams that combines a visual node editor, code, integrations, AI agents, human approvals, execution logs, and MCP connectivity in modular automations.

37

Dapta AI

A conversational AI platform for small and midsize businesses that provides voice and text agents for sales, lead qualification, follow-up, booking, customer inquiries, and connected business workflows.

38

Vector search

A similarity-search method that represents queries and stored items as numeric embeddings, then retrieves the nearest vectors according to a distance or similarity metric.

39

Graph search

A search method that retrieves information by matching and traversing nodes, relationships, properties, paths, and structural patterns in a graph.

40

Semantic search

A search approach that ranks results by meaning and intent rather than relying only on exact keyword overlap, commonly using embeddings, learned rankers, or hybrid retrieval.

41

RAG

Retrieval-augmented generation is an architecture that retrieves external information at query time and supplies it as context to a generative model before or during response generation.

42

Agentic RAG

A retrieval architecture in which an AI agent decides when, where, and how to retrieve knowledge during a multi-step reasoning process instead of always running one fixed retrieval step before generation.

43

Agentic tool calling

The capability of an AI agent to choose, invoke, sequence, and evaluate typed external tools as part of pursuing a goal rather than producing only text.

44

WhatsApp sales agent

An AI sales agent connected to WhatsApp that qualifies buyers, answers product questions, recommends next steps, updates CRM records, schedules meetings, and hands opportunities to a human seller when judgment or negotiation is required.

45

WhatsApp customer support agent

An AI support agent on WhatsApp that identifies customers, retrieves product and account context, resolves eligible issues, executes bounded service actions, creates or updates cases, and hands complex situations to human support.

46

WhatsApp CX agent

A cross-journey AI agent on WhatsApp that coordinates customer-experience work across acquisition, onboarding, service, retention, feedback, and recovery using shared customer memory and governed actions.

47

WhatsApp collections agent

An AI collections agent on WhatsApp that sends compliant payment reminders, answers balance questions, retrieves invoice context, captures promises to pay, offers approved resolution paths, updates records, and escalates disputes or risk.

48

WhatsApp customer experience agent

An AI agent that manages and improves the quality of individual customer experiences on WhatsApp by understanding intent, history, sentiment, expectations, and outcomes across the relationship.

49

WhatsApp account executive agent

An AI agent that assists or represents an account executive on WhatsApp by preparing context, following up, coordinating stakeholders, advancing deals, drafting responses, updating the opportunity, and escalating negotiation decisions.

50

WhatsApp post-sales agent

An AI agent on WhatsApp that coordinates customer work after purchase, including onboarding, implementation, adoption, training, renewals, expansion signals, service follow-up, and handoffs to success or support teams.

Get started with Frontline today