--- title: "Glossário de IA | Frontline" description: "Definições técnicas de sistemas, agentes, canais e infraestrutura de IA." canonical: "https://www.getfrontline.ai/pt/glossario-ia" language: "pt-BR" image: "https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/0ec72fa8-frontline-social-sharing-preview.webp" --- [CRM IAUm CRM que se constrói sozinho e lembra de tudo.](https://www.getfrontline.ai/pt/crm-ia)[MaxUm agente de IA pessoal para cada membro da equipe.](https://www.getfrontline.ai/pt/max)[Agentes IAEscale sua equipe com trabalhadores digitais.](https://www.getfrontline.ai/pt/agentes-ia)[WorkflowsAutomatize processos de ponta a ponta.](https://www.getfrontline.ai/pt/workflows)[IntegraçõesConecta-se às ferramentas que você já usa.](https://www.getfrontline.ai/pt/integracoes) [GuiaCRM com IA para WhatsAppSeu manual para gerir vendas e suporte no WhatsApp com IA.Baixar o guiaFrontlineCRM com IA para WhatsApp](https://tally.so/r/kdKPQj) [Casos de sucessoEstudos de caso e histórias de sucesso.](https://www.getfrontline.ai/pt/casos-de-sucesso)[BlogNovidades e atualizações do produto.](https://www.getfrontline.ai/pt/blog)[AcademiaOs recursos essenciais da Frontline, explicados.](https://www.getfrontline.ai/pt/academia)[Central de ajudaSaiba mais sobre os recursos da Frontline.](https://help.getfrontline.ai/en/)[Documentação para desenvolvedoresComece a construir com a API da Frontline.](https://frontline-public-api.redocly.app/reference/openapi)[Segurança e CertificaçõesSegurança, conformidade e privacidade de dados.](https://trust.getfrontline.ai/) Por setor [Tecnologia](https://www.getfrontline.ai/pt/solucoes/tecnologia)[Serviços financeiros](https://www.getfrontline.ai/pt/solucoes/servicos-financeiros)[Seguros](https://www.getfrontline.ai/pt/solucoes/seguros)[Varejo](https://www.getfrontline.ai/pt/solucoes/varejo)[Automotivo](https://www.getfrontline.ai/pt/solucoes/automotivo)[Educação](https://www.getfrontline.ai/pt/solucoes/educacao)[Saúde](https://www.getfrontline.ai/pt/solucoes/saude)[Imobiliário](https://www.getfrontline.ai/pt/solucoes/imobiliario)[Telecom](https://www.getfrontline.ai/pt/solucoes/telecomunicacoes)[Serviços profissionais](https://www.getfrontline.ai/pt/solucoes/servicos-profissionais)[Venture Capital](https://www.getfrontline.ai/pt/solucoes/venture-capital) Por caso de uso [Vendas](https://www.getfrontline.ai/pt/solucoes/vendas)[Suporte](https://www.getfrontline.ai/pt/solucoes/suporte)[Administração e cobranças](https://www.getfrontline.ai/pt/solucoes/administracao-e-cobrancas)[Recrutamento](https://www.getfrontline.ai/pt/recrutamento) Frontline Academy # Glossário de IA Definições técnicas dos sistemas, agentes, canais e infraestrutura por trás das operações modernas com IA. [01Roteamento de LLMEm termos técnicos, A decision layer that sends each prompt or task to the model most likely to satisfy quality, latency, cost, privacy, and tool requirements.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-llm-routing)[02Cérebro da empresaEm termos técnicos, A shared, permission-aware memory layer connecting company knowledge, customer records, conversations, files, decisions, and actions.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-company-brain)[03CRM com IAEm termos técnicos, A customer relationship system in which AI can create and maintain the data model, capture activity, retrieve context, recommend actions, and execute governed work.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-ai-crm)[04ArtifactEm termos técnicos, A durable, shareable output created by an AI agent, such as a report, application, analysis, document, dashboard, or interactive interface.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-artifact)[05Agente de códigoEm termos técnicos, An AI agent that plans, edits, runs, tests, and evaluates software changes through tools such as a repository, shell, browser, compiler, and deployment environment.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-coding-agent)[06AEO e GEOEm termos técnicos, AEO optimizes content for direct answers. GEO optimizes content so generative systems can retrieve, understand, cite, and synthesize it accurately.](https://www.getfrontline.ai/pt/glossario-ia/o-que-sao-aeo-and-geo)[07Agente de ciclo fechadoEm termos técnicos, An agent that repeatedly observes the environment, chooses an action, executes it, evaluates the result against a goal, and uses feedback to decide the next step.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-closed-loop-agent)[08Agente de IA no WhatsAppEm termos técnicos, An AI agent connected to the WhatsApp Business Platform that receives messages, uses business context and tools, responds within policy, and hands off to humans.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-whatsapp-ai-agent)[09Agente de IA no InstagramEm termos técnicos, An AI agent connected to Instagram messaging that responds to supported conversations, uses business context, takes governed actions, and routes threads to humans or other apps.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-instagram-ai-agent)[10WhatsApp FlowEm termos técnicos, A structured, multi-screen experience that runs inside WhatsApp so a business can collect input and guide a user through a task without an external page.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-whatsapp-flow)[11API de WhatsApp CoexistenceEm termos técnicos, A Meta onboarding model that connects an existing WhatsApp Business app number to Cloud API while the business continues using the mobile app and supported companion devices.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-whatsapp-coexistence-api)[12API do WhatsApp BusinessEm termos técnicos, The programmatic interface, delivered primarily through Meta's Cloud API, for businesses and solution providers to send and receive WhatsApp messages at scale.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-whatsapp-business-api)[13App WhatsApp BusinessEm termos técnicos, The mobile and desktop application for small businesses to communicate with customers using a business profile, catalog, labels, quick replies, and greeting tools.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-whatsapp-business-app)[14API de grupos do WhatsAppEm termos técnicos, An API capability for creating, reading, or participating in WhatsApp group conversations where supported by current platform availability, permissions, and product configuration.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-whatsapp-group-api)[15Janela de atendimento do WhatsAppEm termos técnicos, The time-bounded customer-service period that begins or refreshes when a user messages a business and affects which message types can be sent without an approved template.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-whatsapp-service-window)[16Chatbot do WhatsAppEm termos técnicos, A rule-based or AI-driven conversational application that receives and sends WhatsApp messages through the Business Platform to answer questions or execute bounded tasks.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-whatsapp-chatbot)[17Template do WhatsAppEm termos técnicos, A pre-approved message structure used to initiate or continue certain WhatsApp conversations, with categories including utility, authentication, and marketing.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-whatsapp-template)[18Runtime de agentesEm termos técnicos, The execution environment that manages an AI agent's model calls, tools, state, memory, permissions, retries, streaming, events, observability, and lifecycle.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-agent-runtime)[19Loop de agenteEm termos técnicos, The repeated control cycle in which an agent observes state, reasons about the next action, invokes a tool or produces output, evaluates the result, and decides whether to continue.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-agent-loop)[20Gateway de LLMEm termos técnicos, A centralized API and policy layer between applications and model providers that standardizes requests, authentication, routing, observability, safety, caching, and fallbacks.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-llm-gateway)[21Servidor MCPEm termos técnicos, A program that exposes tools, resources, prompts, and notifications to AI applications through the Model Context Protocol's standardized interfaces.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-mcp-server)[22Tool de agenteEm termos técnicos, A typed capability that an AI agent invokes to retrieve data, change state, execute code, call an API, or interact with an external environment.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-agent-tool)[23Vibe codingEm termos técnicos, A prompt-led style of software creation in which a person describes the desired outcome and lets an AI coding system generate and revise most of the implementation, often with limited inspection of the code itself.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-vibe-coding)[24AI engineeringEm termos técnicos, A professional software-development practice in which experienced developers use AI agents through terminals, IDEs, repositories, and delivery systems while retaining responsibility for architecture, quality, security, and production outcomes.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-ai-engineering)[25CLIEm termos técnicos, A command-line interface is a text-based way to invoke programs with explicit commands, arguments, standard input, standard output, exit codes, files, and environment variables.](https://www.getfrontline.ai/pt/glossario-ia/o-que-e-cli) ## Veja a IA em produção [![Como a Dedicado criou um CRM 100% sob medida e finalmente aposentou as ferramentas antigas](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/69539cee-ai-generated-1783464012895.png)TelecomunicaçõesComo a Dedicado criou um CRM 100% sob medida e finalmente aposentou as ferramentas antigasCom a Frontline, a Dedicado reuniu os negócios dos executivos num único CRM. A liderança consulta as próprias métricas, e o time cadastra prospects e oportunidades só conversando com a Max.Ler mais](https://www.getfrontline.ai/pt/casos-de-sucesso/dedicado)[![Como a Antarka personalizou o CRM com IA da Frontline para a operação de uma startup de biotecnologia](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/682b4050-antarka-team-customer-story.webp)BiotecnologiaComo a Antarka personalizou o CRM com IA da Frontline para a operação de uma startup de biotecnologiaA Antarka consolidou a operação na Frontline e adaptou o CRM a uma startup de biotecnologia, com entidades próprias para projetos e tarefas, Max e os primeiros workflows.Ler mais](https://www.getfrontline.ai/pt/casos-de-sucesso/antarka)[![A IGA automatizou o processo de vendas de ponta a ponta com um agente da Frontline](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/8b7d0cf9-7ba3e8ca-image.png)EducaçãoA IGA automatizou o processo de vendas de ponta a ponta com um agente da FrontlineA IGA implantou um agente de IA multicanal no WhatsApp, Instagram e Messenger que gerencia todo o processo de vendas e matrícula, superando consultores humanos.Ler mais](https://www.getfrontline.ai/pt/casos-de-sucesso/iga) ## Comece com a Frontline hoje [Começar com o Google](https://app.getfrontline.ai/)[Agendar uma demo](https://cal.com/team/getfrontline/30-min-frontline)