--- title: "WhatsApp CRM Integration for AI Agents | Frontline" description: "Connect WhatsApp to Frontline's AI CRM. Sync 1:1 and group conversations, run AI agents, and keep contacts, handoffs, and attribution in context." canonical: "https://www.getfrontline.ai/en/integrations/whatsapp" language: "en" image: "https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/0ec72fa8-frontline-social-sharing-preview.webp" --- [AI CRMA CRM that builds itself and remembers everything.](https://www.getfrontline.ai/en/ai-crm)[MaxA personal AI agent for every team member.](https://www.getfrontline.ai/en/max)[AI AgentsScale your team with an AI workforce.](https://www.getfrontline.ai/en/ai-agents)[WorkflowsAutomate processes end to end.](https://www.getfrontline.ai/en/workflows)[IntegrationsConnects with the tools you already use.](https://www.getfrontline.ai/en/integrations) [Guide50 Claude CRM SkillsYour playbook to building the perfect CRM for your business using Claude.Get the guideFrontline50 Claude CRM Skills](https://tally.so/r/Pd4kWb) [Customer storiesCase studies and success stories.](https://www.getfrontline.ai/en/customer-stories)[BlogLatest insights and product updates.](https://www.getfrontline.ai/en/blog)[AcademyEssential Frontline features explained.](https://www.getfrontline.ai/en/academy)[Help CenterLearn more about Frontline's features.](https://help.getfrontline.ai/en/)[Developer DocsStart building with the Frontline API.](https://frontline-public-api.redocly.app/reference/openapi)[Trust CenterSecurity, compliance, and data privacy.](https://trust.getfrontline.ai/) By Industry [Tech](https://www.getfrontline.ai/en/solutions/technology)[Financial Services](https://www.getfrontline.ai/en/solutions/financial-services)[Insurance](https://www.getfrontline.ai/en/solutions/insurance)[Retail](https://www.getfrontline.ai/en/solutions/retail)[Automotive](https://www.getfrontline.ai/en/solutions/automotive)[Education](https://www.getfrontline.ai/en/solutions/education)[Healthcare](https://www.getfrontline.ai/en/solutions/healthcare)[Real Estate](https://www.getfrontline.ai/en/solutions/real-estate)[Telecom](https://www.getfrontline.ai/en/solutions/telecommunications)[Professional Services](https://www.getfrontline.ai/en/solutions/professional-services)[Venture Capital](https://www.getfrontline.ai/en/solutions/venture-capital) By Use Case [Sales](https://www.getfrontline.ai/en/solutions/sales)[Support](https://www.getfrontline.ai/en/solutions/support)[Billing & Collections](https://www.getfrontline.ai/en/solutions/billing-and-collections)[Recruiting](https://www.getfrontline.ai/en/recruiting) # ![WhatsApp](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/61a40f38-slurp-whatsapp-logo-bicho2be.webp)Connect WhatsApp to Frontline's AI CRM Bring customer messages, contacts, AI agents, Max, and your team into one WhatsApp operating layer—with 1:1 and group conversations kept in context. [Start with Google](https://app.getfrontline.ai/)[Start with Microsoft](https://app.getfrontline.ai/) Includes ## CRM Message & Contact Sync Sync contacts and message history from 1:1 and group conversations with your CRM. ## Agent Channel Connect AI agents to WhatsApp and respond to customer inquiries across supported message types. ## Max Channel Talk with your personal agent in WhatsApp and keep work moving from the same channel. WhatsApp ## The most complete WhatsApp integration Combine invisible human handoffs, native WhatsApp experiences, and campaign attribution in one place. Coexistence on WhatsApp Business ![WhatsApp](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/61a40f38-slurp-whatsapp-logo-bicho2be.webp) Same number · +1 415 555 0192 Step in from WhatsApp Business or Frontline Inbox WhatsApp Business Team app Hi, when will my order arrive? It arrives tomorrow between 9 am and 1 pm. Perfect, thank you 🙌 Reply from the app Frontline Inbox Order #A-2481 Nora · IA Step in from Frontline Inbox The full history stays synchronized ### Coexistence on WhatsApp Business Humans and AI share the same number. Step into any conversation from WhatsApp Business or Frontline Inbox while the full history stays synchronized. WhatsApp CRM Sync WhatsApp Flows Attribution with Meta Ads 1. ### Coexistence on WhatsApp Business Humans and AI share the same number. Step into any conversation from WhatsApp Business or Frontline Inbox while the full history stays synchronized. 2. ### WhatsApp CRM Sync Automatically sync conversations from human reps and their WhatsApp lines, main support numbers, and AI agent conversations—with permissions and granular sharing and visibility. 3. ### WhatsApp Flows Capture data, qualify leads, book appointments, or complete purchases with native forms inside WhatsApp. 4. ### Attribution with Meta Ads Connect each conversation to the campaign, ad, and click that started it, then carry that context into your CRM. WhatsApp capabilities ## Build on the best foundation \[01\] Audio Imagereceipt.jpg Documentinvoice.pdf Location\-34.6, -58.4 ### Support every payload type Work with text, audio, images, documents, and locations without leaving the customer thread. \[02\] ![WhatsApp](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/832ea402-4b42cd04-image.png)WhatsApp ![Instagram](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/1991d458-slurp-instagram-logo-anbqx5lb.webp)Instagram ![Messenger](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/c2b7a0f5-slurp-messenger-logo-chft-1bn.webp)Messenger Web Chat ### Multichannel Use multimodal AI agents on WhatsApp while keeping the same customer context available across your other channels. \[03\] #### Sofia Ramirez · Sales rep now Hi Daniel, your product demo is confirmed for Thursday at 10:00 AM. I just sent the calendar invite. ### Sync DMs & Group Chats Keep 1:1 conversations, group chats, contacts, and message history attached to the right CRM context. \[04\] Cloud APIConnected WhatsApp BusinessConnected CoexistenceConnected WhatsApp WebConnected ### Flexible WhatsApp connections Connect through Cloud API, WhatsApp Business, Coexistence, or WhatsApp Web based on how your team operates. ## Why teams run WhatsApp on Frontline ### One customer memory Messages, contacts, handoffs, and outcomes live with the customer instead of remaining inside an isolated inbox. ### Humans and AI together Let agents handle routine conversations and let teammates step in without making customers restart or repeat themselves. ### Personal and customer-facing agents Use AI agents to serve customers and Max to help your own team work from WhatsApp. ### From conversation to workflow Turn WhatsApp activity into CRM updates, follow-up work, forms, attribution, and connected processes. ## Related MCP servers & integrations [![Instagram](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/2de006b3-ac71ff3d-image.png)Instagram](https://www.getfrontline.ai/en/integrations/instagram)[![Facebook](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/024ffcc0-facebook-logo.png)Facebook](https://www.getfrontline.ai/en/integrations/facebook)[![Slack](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/b79674a0-slurp-slack-logo-cyb9nr6q.webp)Slack](https://www.getfrontline.ai/en/integrations/slack)[![Gmail](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/c2a46ed6-slurp-gmail-logo-fum4c6y.webp)Gmail](https://www.getfrontline.ai/en/integrations/gmail)[![Intercom](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/aa276d8d-intercom-logo.svg)Intercom](https://www.getfrontline.ai/en/integrations/intercom)[![Zendesk](https://cdn.ploy.ai/6eb8e7fc-f32e-4425-a7a1-206f93c19f37/user/f73498a2-zendesk-logo.png)Zendesk](https://www.getfrontline.ai/en/integrations/zendesk) [View all integrations](https://www.getfrontline.ai/en/integrations) ## WhatsApp integration FAQ Still have a question? You can [talk to our team](https://cal.com/team/getfrontline/30-min-frontline). What does the Frontline WhatsApp integration do? Can Frontline sync WhatsApp messages with the CRM? Can AI agents respond to customers on WhatsApp? Can I use Max from WhatsApp? Which WhatsApp message types are supported? Does Frontline support WhatsApp group chats? What is WhatsApp Coexistence? Can Frontline use WhatsApp Flows? Can WhatsApp conversations retain Meta Ads attribution? Which WhatsApp connection options are shown? Can a human take over from an AI agent? Can I connect a personal WhatsApp number? How does WhatsApp contact sync protect personal conversations? Can I blacklist WhatsApp numbers? ## Get started with Frontline today [Start with Google](https://app.getfrontline.ai/)[Book a demo](https://cal.com/team/getfrontline/30-min-frontline)